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Reporting Usability Testing

Creating a report after conducting usability testing is easily my least favorite part of UX work. I really enjoy watching the sessions, taking notes, discovering issues with a system, and coming up with solutions to address those issues. I like talking to stakeholders...

Remote and Unmoderated – This Thursday on Lifetime

Nah, it isn’t really this week’s overly-dramatic Lifetime movie. This week I did some remote usability testing. It was pretty fun overall. I definitely ran into a few issues: If you’re dealing with a live site, and you’re asking users to narrow...

Usabilty Tests – Recruiting

I imagine a poster with Uncle Sam saying “I Want You – To Help Make My Website Better” would work to get usability testing participants. But, if you’ve tried it – and it didn’t work – maybe you could give remote recruitment a...

Usability Studies – Reports

After conducting a Usability Study recently, I had to put together a report that summarized my findings. This was pretty in depth. I am much more comfortable talking about the results of a study with stakeholders than putting together something more formal. It was...

Usability Studies – Moderation

I recently moderated an in-person usability study. Looking back over the session I thought I’d evaluate a few things about what happened, what I did well, and what I could do better. Surprisingly, the participant did really well at thinking out loud. I...